Emperia Casino Terms and Conditions

Welcome to Emperia Casino. These Terms and Conditions govern your use of our website, our games, and all services we provide, including our mobile browser platform and the Emperia app. By creating an account, depositing funds, or using any part of our services, you confirm that you have read, understood, and agree to be bound by these terms. If you do not agree with any part of these conditions, we ask that you refrain from using our services.

1. About Us and Our Licence

Emperia Casino is owned and operated by Fortuna Games N.V., a company registered in Curaçao under registration number 162413, with its registered address at Seru Loraweg 17 C, Willemstad. Our billing agent and EEA representative is Deltaprime Limited, registered in Cyprus under reg. HE 444864, at Angelou Terzaki 110B, Office 1, Egkomi, 2402 Nicosia. We operate under licence No. OGL/2024/112/0974, issued by the Curaçao Gaming Authority. Our affiliate programme is managed separately through emperiapartners.com and is subject to its own terms.

2. Eligibility and Account Registration

To register an Emperia Casino account, you must be at least 18 years old or the legal age of majority in your jurisdiction, whichever is higher. We currently serve players across the EEA, Norway, Sweden, Poland, Canada, and the United Kingdom, though residents of the United Kingdom and United States face certain restrictions, including the unavailability of welcome bonuses for US players. When you register through emperia login, you agree to provide accurate, current, and complete information. We reserve the right to verify your identity at any stage, and you agree to cooperate with our know-your-customer (KYC) procedures by submitting requested documentation to kyc@Emperia Casino.com.

• You may only hold one account with us at any given time.
• You must keep your emperia casino login credentials confidential and secure.
• We may suspend or close accounts found to be duplicated or fraudulently created.

3. Deposits and Withdrawals

We accept deposits in EUR, NOK, CAD, PLN, SEK, and GBP through a range of trusted payment methods, including MiFinity, Paysafecard, Neteller, Skrill, Mastercard, Visa, MB Way, CASHlib, Pay by Bank, Direct Bank Transfer, N26 Open Banking, iPayDo, and standard bank transfer. Our minimum deposit requirement is EUR 20. Withdrawal methods mirror our deposit options, and we process cashouts subject to internal verification and anti-fraud checks. Withdrawal limits are determined by your VIP level, and all deposits must be wagered a minimum of three times before withdrawal eligibility applies.

Pending times may take up to three banking days depending on your chosen method, whether it is your first cashout, and whether your deposit and withdrawal methods differ. Once approved, cashout processing may take up to three banking days plus additional time required by the payment provider. We reserve the right to request further verification before releasing any withdrawal.

4. Bonuses and Promotions

We offer a variety of welcome options for new players, available on a one-per-player basis:

• Welcome Bonus Pack: 450% + 325 Free Spins up to EUR 3,500
• First Deposit Welcome Bonus: 200% + 100 Free Spins up to EUR 1,000
• Highroller First Deposit Welcome Bonus: 200% + 100 Free Spins up to EUR 2,000

Our standard bonus wagering requirement is x35, while free spin winnings carry a x40 wagering requirement. The maximum bet permitted while wagering any Emperia casino bonus is EUR 5, the maximum win is capped at 5x the bonus amount, and all bonus funds must be used within 10 days of activation. Any emperia casino no deposit bonus offers, where available, are subject to the same general wagering conditions unless stated otherwise on the specific promotion page.

We also run a rotating schedule of weekly promotions, including our Monday Power Boost, Midweek Reload, Friday Mega Boost, Saturday Super Bonus, and Sunday Reload, each with its own minimum deposit and wagering terms. Our weekly cashback offer returns up to 35% of qualifying losses, subject to a x5 wagering requirement. We may amend, withdraw, or cancel any emperia bonus at our sole discretion, particularly in cases of suspected abuse or breach of these terms.

4.1 VIP and Loyalty Programme

Our five-level VIP ladder rewards loyal players with escalating cashback rates ranging from 15–25% at levels 1–3 and 30–35% at levels 4–5, all subject to a x5 wagering requirement. From VIP level 3 onward, we assign a personal account manager and unlock access to special bonus offers. Our Daily Bonus Map and regular tournaments provide additional opportunities to earn rewards as you play.

5. Games and Software Providers

We offer over 12,000 games, including more than 655 live dealer titles, sourced from leading studios such as Microgaming, NetEnt, Evolution, Betsoft, Pragmatic Play, Play'n GO, Yggdrasil, Nolimit City, and many others. Our live casino selection is powered by Evolution, Ezugi, Skywind, BetGames, and additional partners, offering blackjack, roulette, live poker variants, and game show formats. All games available through the Emperia app and our desktop platform use certified random number generators and are regularly audited for fairness.

6. Customer Support

Our support team is available 24/7 via live chat, email, and phone at +357 25654149. You can also reach us directly at support@Emperia Casino.com for general enquiries or kyc@Emperia Casino.com for verification matters. Our live chat currently operates in three languages to better assist our international player base.

7. Responsible Gambling

We are committed to promoting responsible gaming and provide tools such as deposit limits, self-exclusion, and reality checks to help you manage your play. If you feel your gambling habits are becoming problematic, we encourage you to contact our support team for guidance and assistance.

8. Account Suspension and Termination

We reserve the right to suspend, restrict, or permanently close your account if we suspect fraud, breach of these terms, use of prohibited software, or any activity that undermines the integrity of our platform. Where an account is closed due to a confirmed breach, we may withhold winnings accumulated through the violation.

9. Limitation of Liability

We provide our services on an "as is" basis and do not guarantee uninterrupted or error-free access to our platform. To the fullest extent permitted by law, we shall not be liable for any indirect, incidental, or consequential losses arising from your use of our services, including losses resulting from technical failures, connectivity issues, or third-party payment provider delays.

10. Changes to These Terms

We may update these Terms and Conditions from time to time to reflect regulatory changes, new features, or operational requirements. We encourage you to review this page periodically. Continued use of your emperia corporation login and account after changes are published constitutes your acceptance of the revised terms.

11. Governing Law

These terms are governed by the laws applicable to our Curaçao gaming licence. Any disputes arising from your use of Emperia Casino shall first be addressed through our internal complaints procedure before pursuing external resolution channels.

By using our services, including accessing your account through emperia login or the Emperia casino app, you confirm your acceptance of these Terms and Conditions in full. If you have any questions, our support team remains available to assist you at any time.